Reference

How jya operates in Bangladesh and eligible regions

We run our platform within the legal boundaries that apply to online gaming in Bangladesh and other eligible regions. This notice explains who can open an account, how we handle deposits through bKash, Nagad and Rocket, and what rights you hold as a user.

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jya How jya operates in Bangladesh and eligible regions
DATA PRACTICES

How we protect and manage your information

Every account on jya holds personal data—your mobile number, wallet details, bet history and login timestamps. We store this information to operate your account, process withdrawals and comply with legal obligations. Our servers use encryption for data at rest and in transit, and access is restricted to authorised personnel who need it to resolve support tickets or investigate fraud. We retain account records for as long as your account is active, and for a further period after closure to meet regulatory and audit requirements.

Data you control

You can request a copy of your account data, update your mobile number or close your account at any time. Closure does not delete historical transaction records we are required to keep for compliance, but it stops new data collection…

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to understand how visitors navigate the site. You can disable non-essential cookies in your browser settings, though this may affect features like saved game preferences and support chat…

Wallet security

We never store your bKash, Nagad or Rocket PIN. Deposits are initiated from your own wallet app, and we only record the transaction reference for reconciliation.

Third-party sharing

We share transaction data with payment processors to clear deposits and withdrawals, and with game providers to load your session balance.

LEGAL CONTACT

Reach us with legal or compliance questions

If you need clarification on how we apply this legal notice, or if you want to request a copy of your account data, our support channels are open. We handle data-access requests, wallet verification queries and account-closure requests through the same paths. Each inquiry is logged and answered by a support agent who has access to your account history.

Team online

Live chat

Open the chat widget in the lobby footer to ask about eligibility, wallet verification or account restrictions. Our agents confirm your identity before discussing account details, and responses are logged in your support history.

Email support

Send your legal question to the support address shown in your account settings. Include your registered mobile number so we can verify ownership. We aim to reply within forty-eight hours for most inquiries, longer for complex data requests.

Account portal

Log in and visit the help section to submit a ticket. Choose the legal or compliance category, describe your request in detail, and attach any supporting documents. You will receive a ticket reference and updates by email as we process your case.

Legal and account questions answered

Account access depends on whether your specific region permits online gaming. We do not guarantee service in every district, and you are responsible for confirming local legality before registering. If local law changes, we may restrict access or close accounts in affected areas.

If your region introduces new restrictions, we will notify you by email and give you time to withdraw your balance before we suspend your account. You will still be able to access transaction history for your records, but you will not be able to place new bets or deposits.

Log in and submit a data-access request through the account portal, or contact support by email with your registered mobile number. We will send you a file containing your transaction history, bet records and profile information within fourteen days of verification.

We verify that the mobile wallet receiving the payout matches the one you used for deposits. This prevents fraud and ensures you are the person who controls the account. You may need to send a screenshot of your wallet profile or confirm a one-time code sent to your mobile.

We share minimal transaction data with payment processors and game providers to operate your account. We do not sell or share personal information for marketing purposes. If authorities request account details under a legal order, we will comply and notify you unless prohibited by law.

We retain transaction records for a minimum period to meet anti-money-laundering and tax obligations, even after account closure. Your login credentials are deactivated immediately, and we stop collecting new data. You can request details of our retention schedule through support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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