Reference

What You Agree to When You Open an Account

These terms govern how you use jya — your account, deposits through bKash, Nagad and Rocket, withdrawals, game access and what happens if something goes wrong.

Account rulesPayment termsGame accessDispute processRegional eligibility
jya What You Agree to When You Open an Account

Where to Ask About the Terms

If a clause is unclear or you need to challenge a decision we made under these terms, reach us through the channels below. We handle terms questions during support hours and escalate disputes to our compliance desk when the issue involves account restrictions or withheld funds.

Team online

Live Chat

Open the messenger in your account dashboard for real-time answers about account status, deposit rules, withdrawal holds or game-access restrictions tied to the terms.

Email Desk

Send detailed questions or formal dispute notices to our support address; include your account ID and the clause reference so we can respond with the specific section that applies.

Account Messages

Check your inbox for automated notices when we update the terms or when a compliance action affects your account; replies to those messages route directly to the team that made the decision.

How We Apply the Terms Fairly

We enforce these terms consistently so every player understands what triggers a restriction and how disputes are resolved. Our compliance desk reviews flagged accounts within two business days, checks transaction logs against the rules and explains the outcome in your account message thread.

Identity Match

We verify that your bKash, Nagad or Rocket sender name matches your jya account name before clearing withdrawals; mismatches trigger a hold until you upload a photo ID for manual review.

Fair Play Monitoring

Our systems flag identical bet patterns across multiple accounts, coordinated play on live tables and bonus abuse; flagged cases go to human review and we contact you before applying a restriction.

Dispute Escalation

If you disagree with an account decision, reply to the notification message with your explanation; disputes move to a second reviewer who was not involved in the original call and you receive a written decision.

Terms Updates

When we change the terms we send an account message and email seven days before the new version takes effect; you can close your account and withdraw your balance if you do not accept the changes.

Common Questions About the Terms

We allow one account per person. If our system detects duplicate registrations using the same device, payment method or identity document, we suspend all linked accounts and ask you to verify which one you want to keep.

No. Every deposit and withdrawal must come from a payment account registered in the same name as your jya profile. Third-party transactions are flagged immediately and the funds are returned to the sender.

We notify you by email and account message at least seven days before a terms update goes live. If you continue using the platform after that date, we treat it as acceptance of the new version.

Contact support within 24 hours of the round. We pull the server log from the game provider, check the RNG certificate and share the outcome record with you; certified results cannot be reversed but we explain exactly what happened.

Withdrawals are paused during compliance reviews. Once the investigation closes and no breach is found, your full balance unlocks and you can request a payout through your usual bKash, Nagad or Rocket method.

Email support with your account ID and request closure. We process it within two business days, send your remaining balance to your registered mobile wallet and confirm by email that the account is permanently closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.