Reference

Privacy Policy — How We Handle Your Information

We collect only what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what data we gather, how we use it, and the control you have over it.

Account data protectionPayment information securityDevice and login recordsContact preferencesRetention and deletion rights
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jya Privacy Policy — How We Handle Your Information

Reach Us About Privacy Questions

If you want to review the data we hold, correct an error in your account details, or request deletion, our support team will walk you through the process. We handle privacy requests through the same channels you use for account help.

Live Chat Open the chat widget in your account dashboard and ask for the privacy team. We will confirm your identity with your registered phone number, then process data requests or explain what records we keep and why.
Email Support Send your request to our support email from the address linked to your jya account. Include your account phone number so we can verify you. We respond to privacy inquiries within two business days with next steps.
Account Settings Log in and open the privacy section under settings to download your data export, update marketing preferences, or see the cookie policy. The self-service dashboard covers most routine privacy tasks without waiting for a reply.

How We Protect and Manage Your Data

We encrypt payment information in transit and at rest, limit internal access to account data, and log every change to your profile. Cookies help us keep you signed in and remember your game filters; you can clear them from your browser settings any time.

Data Encryption

Every deposit confirmation from bKash, Nagad or Rocket travels over an encrypted connection. We store wallet transaction IDs and amounts in a separate database from your login credentials, so a breach of one does not expose the other.

Cookie Use

We place session cookies to keep you logged in and preference cookies to save your language and game layout. Analytics cookies track which pages you visit so we can improve navigation.

Access Control

Only support agents and finance staff who verify withdrawals can see your full account record. Every lookup is logged with a timestamp and reason. We review access logs monthly to catch unauthorised queries and rotate staff credentials quarterly.

Retention and Deletion

We keep transaction history for the period local regulations require, then anonymise records by removing your name and phone number. If you close your account, personal identifiers disappear after the retention window; financial totals stay for audit purposes only.

Privacy Policy Questions

We collect your phone number, email address, date of birth and the payment details you enter for bKash, Nagad or Rocket deposits. We also log your device type, IP address and browser to verify logins and flag suspicious activity.

We share transaction records with payment processors to clear deposits and withdrawals. We do not sell your data to advertisers or data brokers. Law enforcement may request records under a valid legal order; access depends on local law and eligible regions.

We retain financial transaction logs for the period required by applicable regulations, then delete your name, phone number and email. Anonymised totals stay on file for audit and compliance checks only.

Yes. Log in, open account settings, and request a data export. We will email a file with your profile details, deposit history and game activity within two business days.

Open your account dashboard, go to communication preferences, and uncheck marketing messages. You will still receive essential account notifications like withdrawal confirmations and security alerts.

We use session cookies to keep you logged in, preference cookies to save your language and game filters, and analytics cookies to track page visits. You can block analytics cookies in your browser; session and preference cookies are required for the account to work.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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